FAQs

At Luxury Travel, founded in 2005 by Dr. Pham Ha—a passionate traveler and entrepreneur, we are more than just a tour operator; we are a Destination Management Company (DMC) that creates authentic, unique, and immersive travel experiences. With over 20 years of expertise in the luxury travel industry, Pham Ha is a renowned keynote speaker and expert in luxury travel across Vietnam and Asia.

Identifying a gap in the market for a service tailored to high-end travelers, Pham Ha established Luxury Travel to focus on luxury and ultra-luxurious experiences, featuring private guides and bespoke tours and holidays. With a deep appreciation for Arts, Writing, History, and Culture, he has designed personalized tours that offer an immersive approach to travel.

Pham Ha also founded the Luxury Travel University programs to ensure his colleagues are well-prepared to serve discerning travelers from around the world. The key to our business is our travel agents, who meticulously tailor their advice to meet the needs of our clients. Our team at Luxury Travel is unparalleled in customer care and service. Our tour guides are multilingual, and our entire team—from management to marketers, travel agents, guides, and chauffeurs—shares a single goal: to touch the hearts of every traveler who chooses Luxury Travel.

100% Tailor-Made, 99% Satisfied

At Luxury Travel, we design customized travel services for leisure and business travelers, as well as MICE. Operating our own fleet of luxury vehicles, we provide access to a variety of high-end transports. Our team serves as your personal experience manager, creating authentic and completely tailor-made holidays and 100% satisfaction guanranteed.

Local Travel Experts

With over 20 years of experience, our knowledgeable staff will guide you in selecting the most suitable and spectacular itineraries tailored to your preferences and their extensive knowledge of each region. We offer you the best holiday options without any middleman costs.

Immersive Experiences

Understanding that each traveler is unique, we ensure that your journey is exceptional. Featuring distinctive activities, off-the-beaten-path destinations, and deep immersion in local cultures, our travel packages are, above all, experiential.

Local Expert, Curated Experiences, Award-Winning DMC in Asia.

Luxury Travel, established in 2005, has always strived to become a premier luxury tour operator and destination management company in Asia. We highly value our corporate culture, where all employees support each other, placing customer experience at the center of everything we do. We cherish creativity, design unique experiences, and are committed to delivering absolute customer satisfaction.

Born and raised locally, no one understands the area better than a native. I consider my attitude to be my most valuable asset. At Luxury Travel, I am dedicated to providing heartfelt services and continually strive to become an expert in my field. I work with passion and am eager to share my knowledge so that you have memorable experiences. I am always ready to support you before, during, and after your travels to ensure all your requests are met and to guarantee 100% satisfaction in line with Luxury Travel’s mission statement.

You have 100 reasons to travel to Asia, and at least 10 reasons why you should always use a professional travel expert like myself, with our award-winning luxury travel company in Asia.

Unique Purchasing Experience: When you buy a travel experience, you’re acquiring both a product and a service. A travel expert adeptly handles both—selecting the best airline, resort, and cruise line to meet your needs, while ensuring your vacation is seamless, stress-free, and filled with sweet memories. Remember, travel is the only purchase that makes you richer.

Detailed Planning: Travel experts take a critical look at each component of your trip. We ensure every piece meets your specific needs, ensuring you’re delighted with every penny spent.

Expertise in Choices: With an overwhelming array of offers from cruise lines, airlines, and hotels, a travel expert can decipher the subtle differences. Whether it’s choosing Emperor Cruises or assessing Vietnam Airlines’ regional connections, we find the best fit for your unique journey.

Cost and Time Efficiency: Whether charging a fee or working on commission, travel professionals provide value that far exceeds the cost in perks, upgrades, convenience, and superior service.

Advocacy: Travel experts act as your advocate. Whether it’s securing an ocean view upgrade or arranging a swift departure after an emergency, we are here to intervene on your behalf.

Expert Guidance: Like doctors or accountants, travel experts ask the right questions, listen to your needs, and provide professional advice on one of your most significant decisions—how to spend your precious time off. With no do-overs for a vacation gone wrong, our 24/7 support ensures your trip is flawless.

Insider Knowledge: From visa and passport requirements to securing reservations at the best restaurants and hotels, a skilled travel expert has the insider information to perfect your travel experience.

Support During Mishaps: If things go awry, a travel professional knows whom to call to fix the issue immediately. If your flight is canceled, or the room isn’t as booked, a quick call from us resolves it while others may struggle.

Personalized Service: Over time, your travel professional gets to know you and your preferences. You’re more than just a sale to us—you’re a valued client and our connection ensures every transaction is pleasant and meaningful. Plus, supporting local businesses means supporting your community.

Customized Experiences: With nearly 20 years in business, Luxury Travel specializes in crafting travel experiences that include special side trips, passes, and upgrades not available to the general public. In this vast, amazing world, you often don’t know what you’re missing—so consult someone who does. Ask your local travel expert at Luxury Travel anytime at +84.336-276-996!

Yes definately, I am a happy luxer. Creating a happy organization requires proactive leadership. The World’s leading sustainable employer is responsible for building a happy work environment, and employee happiness depends on leadership’s mindset, ambition, and time to cultivate a joyful atmosphere. The M.A.G.I.C model is a magical formula for creating a happy business, including five crucial elements: Meaning in work, Autonomy, Growth, Impact, and Connection. I believe this model aligns closely with Vietnamese businesses, as these MAGIC factors are essential for a happy and sustainable organization.

Upon receiving your travel request, you will immediately receive an acknowledgment to confirm that your inquiry is being processed with the highest priority.

Response Time: We guarantee to provide a detailed proposal within 24 hours. During public holidays or special events, the timeline may extend to 48 hours.

Benefits of Private Tours vs. Set Itineraries:

Unlike the typical travel company offerings, which often include set itineraries with fixed departure dates, Luxury Travel Co., Ltd specializes in private luxury vacations. As Vietnam’s most awarded luxury tour operator, we create personalized itineraries that are tailor-made to align perfectly with your interests, preferences, and schedule. Whether you are traveling solo, with a partner, family, friends, or an organization, we design vacations that cater to the unique desires of each group and depart on your chosen date.

What Defines Our Private Tours:

The essence of our private tours lies in their flexibility. Traveling with us means you have your own expert guides and private vehicles at your disposal, allowing for spontaneous itinerary changes without the constraints of a rigid schedule or the needs of a larger group. This personalized approach ensures that your vacation is exactly as you envision it—tailored to your pace and preferences.

Exceptional Service:

Our commitment to private luxury travel extends beyond just customization. It encompasses a dedication to the highest level of service, meticulous attention to detail, and leveraging our deep expertise to enhance every aspect of your journey. Our travel advisors and guides are among the best in the industry, driven by a simple philosophy: you are our top priority. We strive tirelessly to ensure your vacation is not just satisfying but a truly exceptional experience.

Cambodia: You can obtain a visa upon arrival without prior arrangements. The cost is $30 USD per person, and you will need two passport-sized photos. The processing time at the airport is typically about 15 minutes.

Laos: Similar to Cambodia, a visa can be obtained upon arrival with no prior arrangements necessary. The cost is $35 USD per person, requiring two passport-sized photos, with a processing time of about 15 minutes at the airport.

Myanmar: A visa is required in advance. Tourist visas can be obtained from any Myanmar embassy or consulate worldwide. Tourist visas are valid for up to 28 days. For travelers arriving via Bangkok, Kuala Lumpur, Singapore, Hong Kong, or Vietnam, visas can usually be processed within three working days. A visa for pick-up upon arrival is available upon request.

Thailand: Tourists can obtain a visa that allows them to stay in the Kingdom for tourism purposes. Note that employment or conducting business is not permitted on a tourist visa.

Vietnam: A visa is generally required before entering Vietnam. Tourist visas can be obtained from any Vietnamese embassy or consulate worldwide, valid for 30 days and extendable through our head office.

Alternatively, if you cannot visit an embassy or consulate, we can arrange a visa on arrival for you, which we handle at no additional cost at Luxury Travel Co., Ltd. This service is available at Tan Son Nhat Airport (Ho Chi Minh City), Danang, or Noi Bai International Airport (Hanoi). The urgent visa service costs $75 USD and the standard service is $50 USD. Both options require two passport-sized photos.

To apply for your visa on arrival, please provide us with the following details:

Full name as it appears on your passport

Passport number

Date of birth

Nationality

Date of arrival

Flight number and time

Email address or fax number for sending the visa approval

Once we receive your information, we will process the visa within three working days. Upon approval, we will send the visa directly to you; please print it out and present it when necessary.

Upon arrival at the airport in Vietnam, you will need to complete a simple form, have two passport-sized photos ready, and pay a stamp fee of $25 USD per person. The expected waiting time is about 15 minutes.

Please note: We only process visas for guests who have booked other services with us. Ensure your passport is valid for at least six months and has two blank pages. If you book with us, we also offer a complimentary visa approval letter.

Luxury Travel Co., Ltd. is a fully registered, privately-owned Vietnamese company with a deep well of experience and a substantial infrastructure, enabling us to create unique itineraries and deliver services that meet and often exceed client expectations. Annually, we serve over 10,000 discerning customers, including high-profile individuals like ambassadors, French ministers, and the Deputy Prime Minister of Canada.

Your journey with us is fully supported from the first contact to the end of your trip. You will have your own personal tour operator available 24/7 to ensure everything goes smoothly, coordinating your plans from our headquarters in Hanoi and our other offices across Vietnam, as well as management offices in Laos, Cambodia, Myanmar, and Thailand.

We are fully licensed and widely affiliated with several respected industry bodies, including the Vietnam Tourism Association (VITA), Vietnam Society of Travel Agents (VISTA), Pacific Asia Travel Association (PATA), and the American Society of Travel Agents (ASTA with ID 90179882). We are accredited as a full-service travel agency and destination management company by the Vietnam National Authority for Tourism (VNAT), and also certified as an inbound and outbound luxury tour operator.

Our reputation for excellence is recognized internationally, and we have been highly recommended in various luxury travel magazines and famous travel guides, including Luxury City Guides, the Luxury Hub, Paradiso, Footprints, Lonely Planet, Rough Guide, Petit Futé, and AAA Guide Books. Luxury Travel has also been honored with numerous national travel awards, most recently being named “The Best Luxury Tour Operator in Vietnam” by The Guide Magazine.

With over 20 years of experience in the tourism industry, we understand your concerns about booking tours online, especially if this is your first time booking with an overseas tour operator via the Internet. At Luxury Travel, we are committed to making your online reservation process both easy and efficient, ensuring you can book with confidence.

You don’t need to worry about security, privacy, or fraud when making online reservations with us. In the unlikely event that something goes wrong with your booking, we guarantee compensation up to the full cost of your tour.

When you book a tour with Luxury Travel, the contract is directly between you and us, as we act as your local tour operator. This direct relationship ensures that your booking is handled with the highest standard of care and security.

At Luxury Travel, your satisfaction is our top priority. We guarantee a full refund if you are not completely satisfied with the services provided.

We are committed to offering the best value for your money and are dedicated to long-term tourism services in Asia. Your funds are fully protected under the regulations of the Vietnam National Authority for Tourism (VNAT) and the Ministry of Culture, Sports and Tourism of the Socialist Republic of Vietnam.

We hold a full license from VNAT as an International Tour Operator (License No. 01-074 GPLHQT). Our licensing requirements mandate that we maintain a substantial cash bond in a secure account at Vietcombank. This account is jointly managed by Luxury Travel and VNAT, ensuring that funds are only used for client compensation. Luxury Travel is required to replenish the bond immediately if compensation is paid to a client.

For further assurance, we have established a comprehensive complaints procedure that includes the resolution of disputes through a neutral arbitrator. We proudly offer a 100% money-back guarantee if you are dissatisfied with our product or service.

Since our establishment in 2005, we have maintained a clean record with no complaints filed against us with Trust Earned Travel and have received numerous accolades, including the World Travel Awards and TripAdvisor Traveler’s Choice Awards Best of the Best, affirming our commitment to excellence in the travel industry.

You can book our services online, offline, or directly at our offices. For efficiency, convenience, and safety, we recommend booking online.

Once you submit your order form with your credit card details, we will process the booking. All reservations will be followed up within 24 hours with confirmation emails or, if there are any issues, alternative suggestions.

After your service is confirmed, we will send you an email confirmation voucher detailing all reservation conditions and pricing. We strongly advise you to print this voucher as it may need to be presented at various points during your service.

Please ensure you have your booking confirmation number ready upon arrival or at hotel check-ins, as it will be required.

Deposit & Down Payment

A deposit of 20% of the total tour price is required upon confirmation of your booking. An additional deposit may be required if our standard deposit is less than what is required by our local suppliers.

Full Payment

Your reservation will be secure until 45 days before your departure date, at which point full payment for all services is required. Payment can be made by bank transfer or credit card. Please note that all bank transfer charges or credit card fees must be covered by you. Our prices do not include transaction fees, so please add a 3.85% fee for Visa or Mastercard and a 4.5% fee for American Express to the total amount of your payment each time.

For your convenience, payments can also be made online through our secure server. Click here and fill in the form to proceed with online payment.

Bank Transfers

Please note that bank charges apply for bank transfer payments. The agreed amount should be fully paid without any deductions for bank charges or other commissions. Ensure that the full amount of the bank remittances is received into our bank account, and all related bank charges are your responsibility.

Confirmation

After receiving your payment, we will issue the hotel voucher and/or final confirmed itinerary and send them to you via email.

There are many compelling reasons to book with us at Luxury Travel Company. We offer in-depth local knowledge and understanding, ensuring your travel concerns are met with the utmost attention.

Our tours provide the best the region has to offer in accommodations, sightseeing, and enriching cultural experiences, all while guaranteeing top-quality services and excellent value for your money.

With our direct connections to airlines, ground operators, cruise companies, hotels, and resorts, we offer comprehensive travel services throughout your stay in Vietnam. As a Vietnam-based tour operator, we not only guarantee the best rates but will match any legitimate quote you’ve received, ensuring you benefit from local expertise, support, and pricing.

Our support team, guides, and drivers are meticulously selected and trained to ensure your visit to Vietnam remains a warm and pleasant memory for many years.

We believe in the value of early bookings—many of our tour and hotel promotions expire daily or are available for a limited time only. Booking early, particularly during peak seasons, ensures access to preferred flight times, hotels, resorts, cruises, and more, helping you avoid any disappointment.

Flexibility is key; you can modify or cancel your trip after making a reservation. Enjoy peace of mind with a personal travel advisor who will handle everything before, during, and after your trip.

Non-Refundable Deposits:

A non-refundable deposit of USD $20 per person is required for hotels and air ticket bookings upon service confirmation.

A non-refundable deposit of USD $100 per person is required for package tour service confirmation.

Cancellation Fees Timeline:

60 days prior to the arrival date: Forfeiture of the non-refundable deposit. Additional cancellation fees may be charged by concerned service providers such as airlines, boat companies, trains, and hotels, in accordance with their cancellation policies.

59 to 31 days prior to the arrival date: Cancellation fee of 30% per group/booking, plus any additional fees applied by concerned service providers.

30 to 15 days prior to the arrival date: Cancellation fee of 50% per group/booking, plus any additional fees applied by concerned service providers.

14 to 7 days before arrival: Cancellation fee of 70% per group/booking, plus any additional fees applied by concerned service providers.

Less than 7 days before arrival or no show: 100% charge per group/booking.

Note: Nonrefundable deposits and any applicable banking service fees will be forfeited in all cancellation cases.

Refund of Unused Services: No refund will be given for any services that are unused after the trip has commenced.

The media has been very generous in its coverage of our company, and the vast majority of our customers are repeat visitors who often refer our services to their friends, relatives, and colleagues. Below are just a few examples of the feedback we’ve received from our clients:

“Your service and support were outstanding during my recent trip to Vietnam, especially when compared to other travel companies in the region.”

“Luxury Travel has excelled in the area of customer service. You treat your customers well, providing consistent support and communicating effectively and promptly.” – Bill William Porter, Jr., President, Nano ASIA Co., Ltd., Bangkok, Thailand.

“Luxury Travel Co., Ltd. is a trustworthy company. They have been extremely professional and competent in all their dealings with us, and their service has been excellent.” – Sally Savini, Associate to the Hon. Justice Owen, Court of Appeal, Supreme Court of Western Australia.

Feedback on Our Tour in Vietnam and Cambodia: “Luxury Travel is an excellent tour operator. From the moment we exited the airport until our departure, everything was organized meticulously. They recommended the best places to visit, provided amazing guides, excellent transportation, and very good hotels. I rate Luxury Travel as one of the best tour operators in Asia. Thank you to the Luxury Travel team for providing a wonderful experience for our family.”