General Booking Terms & Conditions
I. RESERVATIONS
Reservations must be made in writing via our official website or through one of our designated email addresses. We will respond to your reservation requests within 24 hours. If we cannot process your request for any reason, you will be promptly informed. Should there be unavailability of hotels, flights, or specialized services, our Travel Expert will offer alternative options before finalizing your booking.
Upon making a reservation, you will receive a booking confirmation and invoice via email. A deposit is required upon receipt of the booking confirmation, with the balance due according to our payment policies detailed below.
II. DEPOSIT & PAYMENT
A 20% deposit of the total tour price is required upon booking confirmation. Additional deposits may be required based on local supplier demands.
Full payment is required 45 days before departure, either via bank transfer or credit card. Please note that all transaction fees incurred (3.85% for Visa/Mastercard; 4.5% for American Express) should be added to the total payment. Payments made via bank transfer must cover all applicable bank charges without deductions.
After payment, we will issue hotel vouchers and/or final itineraries, which will be sent via email.
III. BOOKING AMENDMENT
We offer flexible booking amendments. Contact us at [email protected] with your booking number for modifications. We will adjust your booking and notify you of any additional costs. Revised itineraries and invoices will be emailed once changes are confirmed.
IV. CANCELLATION POLICY
Cancellation charges apply as follows, unless specified otherwise at the time of booking/quotation:
+ More than 45 days before arrival: Non-refundable deposit plus any supplier cancellation fees.
+ 44 – 30 days before arrival: 30% of the total amount, plus any supplier cancellation fees.
+ 29 – 15 days before arrival: 50% of the total amount, plus any supplier cancellation fees.
+ 14 – 7 days before arrival: 70% of the total amount, plus any supplier cancellation fees.
+ Less than 7 days before arrival or no-show: 100% of the total amount.
Refunds will be processed in the same manner as payment was made, minus any applicable banking fees, which are the responsibility of the client.
V. REFUND OF UNUSED SERVICES
No refunds will be issued for services not used once the trip has commenced.
VI. LIABILITY
Luxury Travel is not liable for any loss, injury, or damage incurred by passengers. Additional costs due to delays, natural disasters, or other unforeseen circumstances must be covered by the passengers. Passengers are advised to have comprehensive travel insurance.
VII. PASSPORT AND VISA REQUIREMENTS
Ensure your passport is valid for at least six months beyond the date of your entry into the country. It is your responsibility to have a valid passport and visa, and to ensure all travel documents are valid for your journey.
VIII. TRAVEL INSURANCE
Travel insurance is not included in our tour prices. It is your responsibility to confirm that your insurance covers overseas travel. We strongly recommend purchasing comprehensive travel insurance to cover all aspects of your tour, including cancellation, baggage loss, personal injury, and death. If insurance is declined, a waiver must be signed.
For assistance, contact our concierge 24/7 at +84.336-276-996 or via live chat during business hours.
Plan Your Trip!
Let us transform your dreams into the ultimate vacation experience. Our consultation and itinerary design services are complimentary until you are completely satisfied with the proposed program. We design; you decide.
